Webchat (42A/23)
Request
Q1: Could you please confirm how long you keep details of the webchat transcripts that are available (via the live chat function?).
Q2: Could you also confirm how this can be obtained at a later date (if not originally sent to email as requested at the time).
Response
Please find enclosed our response.
Could you please confirm how long you keep details of the webchat transcripts that are available ( via the live chat function?).
13 months
Could you also confirm how this can be obtained at a later date ( if not originally sent to email as requested at the time).
A subject access request can be made
Attachments
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