Telephony (1257A/23)
Request
- Please confirm which telephony system(s) you currently have in
place? example- Avaya/ Mitel/ Unify
- When was the installation date of your telephony equipment?
- Who maintains your telephony system(s)?
- Number of telephony users?
- Please confirm value of the initial project and value of annual support/maintenance
- services (in £)?
- When is your contract renewal date? (date/ month/ year)
- Please confirm the manufacturer of your Contact centre system(s) that are currently
- in place?
- When was the installation date of your contact centre infrastructure?
- Who maintains your contact centre system(s)?
- Number of contact centre users?
- Please confirm value of the initial project and value of annual support/maintenance
- services (in £)?
- When is your contract renewal date? (date/ month/ year)
- Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
- What is the go-to market- How are the above technologies/ services procured?
- Who is responsible for Telephony, contact centre and the command & control centre?
- Which system do you have for your command-and-control centre?
- Who maintains this for you?
- How many users do you have?
- What was the initial project cost and the annual support/ maintenance service?
- When is the contract renewal date? (date/ month/ year)
- Which system do you have for your call recording system?
- Who maintains this for you?
- How many users do you have?
Response
We can confirm that relevant information is held by West Midlands Police. However, we are withholding parts of the information since it is exempt by virtue of the following exemptions.
Section 31 (1) (a) (b) Law enforcement
Section 40 (2) Personal Data
These exemptions and explanatory notes are shown here:
In line with the above, I am required to complete a Prejudice Test/Public Interest Test (PIT) on disclosure. Please find this PIT attached.
Section 40 (2) personal data
Section 40(2) is an absolute and class-based exemption if to release the information exists would breach the third party’s data protection rights. In this case to release this personal information would not constitute fair processing of the data. As this exemption is class based I am not required to identify the harm in disclosure and in this instance, I believe that the right to privacy outweighs any public interest in release
1.Please confirm which telephony system(s) you currently have in place? example- Avaya/ Mitel/ Unify
Exempt Section 31
- When was the installation date of your telephony equipment?
2009
- Who maintains your telephony system(s)?
Exempt Section 31
- Number of telephony users?
Circa 7000
- Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Annual Support/Maintenance: £244,180.13
The split between the initial project cost and the annual cost is not in a retrievable format
- When is your contract renewal date? (date/ month/ year)
31/12/2024
- Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
Exempt Section 31
- When was the installation date of your contact centre infrastructure?
2009
- Who maintains your contact centre system(s)?
Exempt Section 31
- Number of contact centre users?
250
- Please confirm value of the initial project and value of annual support/maintenance services (in £)?
We only pay one quarterly invoice for support/maintenance so this is included in the telephone costs below.
The split between the initial project cost and the annual cost is not in a retrievable format
- When is your contract renewal date? (date/ month/ year)
31/12/2024
- Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Exempt Section 31
- What is the go-to market- How are the above technologies/ services procured?
Contracts are open to tender.
- Who is responsible for Telephony, contact centre and the command & control centre?
Exempt S40 (2) personal data
- Which system do you have for your command-and-control centre?
Exempt Section 31
- Who maintains this for you?
Exempt Section 31
- How many users do you have?
Circa 7000
- What was the initial project cost and the annual support/ maintenance service?
Annual Support/Maintenance: £295,734.63
The split between the initial project cost and the annual cost is not in a retrievable format
- When is the contract renewal date? (date/ month/ year)
30.06.29
- Which system do you have for your call recording system?
Exempt Section 31
- Who maintains this for you?
Exempt Section 31
- How many users do you have?
372