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ICT Strategy (1582A/21)


  1. Would you please provide copies of the following documents, your current:
    a) ICT Strategy
    b) ICT management team structure and work contact details
    c) In-year ICT budget
    d) MTFP, as relates to future ICT investments
    e) Strategic change portfolio of ICT projects and programmes

2. Has the organization got a contract for Robotic Processing Automation (RPA) [a software technology that makes it easy to build, deploy, and manage software robots that emulate humans’ actions interacting with digital systems and software] technology?

If yes,

a) Which software is being used?
b) Please name the supplier the contract is with. – (is this direct with the software supplier or via a partner)
c) Is the software on premise or cloud hosted – please provide details of cloud hosting arrangements
d) Please supply contract start dates and end dates.
e) Please confirm which procurement route was used?
f) Please confirm the annual spend on the robotic processing automation contract.
g) Who is the key contact within the Force that looks after RPA
h) Which areas within the business are currently using RPA e.g., Finance, HR, Operations?

If no,

  • Are you planning to look at RPA in the next 12months
  • Name of the contact who would lead the RPA opportunity review


Please find attached our response.