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Complaints Procedure – FOI and SAR (180A/23)


Please forward copies of your complaints procedure for handling complaints about your failure to comply with DSARs and FOI requests.

Please also confirm how many of these complaints you receive annually and what proportion of DSARs or FOIs you comply with within 1 month and 20 working days respectively.

I also require a copy of any and all complaints procedures used by the Executive Team of West Midlands Police.

Please confirm how members of the public may raise concerns and complaints with members of this team.


Please provide the information for the past 5 years


Please find attached our response.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.


180A_ATTACHMENT_01 Complaint Handling Process