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Chatbots (494A/22)


  1. Total IT (information technology) budget for your organisation over the last three financial years (April to April) broken down by year
  2. Does your organisation use chatbots?
  3. How many customer interactions have your chatbots conducted over the last three financial years, broken down by year?
  4. Are you team given training on the use of chatbots? If so, can you provide details?


Please find attached (494A_22_attachment.pdf).

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.