- What apps or chatbots does your force use to communicate with the public?
- Can the app/chatbot be considered “smart” (obtaining natural language understanding, natural language generation and machine learning engines)?
- If you do not make use of “smart” technology, what is your reasoning behind this decision?
- Are these chatbots/apps used within third party applications or websites, such as Facebook?
- Which service providers develop, deliver and/or maintain these apps/chatbots?
- How much has been spent on this app/chatbot since the contract began?
- What is the duration of the contract and has it been extended?
- Please share any evaluation, review or report of the use of application or chatbot.
- Please indicate how these chatbots or apps contribute to public confidence.
- Please share the most recent force-level (NOT national level) document relating to how the force plans to gain or improve public confidence.
- Please share any official protocol or guidance for the use of the app or bot.
Please find attached (895A_21_attachment.pdf).