Translation and Interpreting Services (951A/23)
Request
Translation and interpreting services, including BSL, used by the force. Please could you provide the following information:
- Name of service provider or providers
- Copy of successful tender.
- Final pricing of successful bidder.
- Where was this opportunity advertised?
- Expiry date of the current contract.
- What was the contract value of all interpreting and translation services in 2022?
- What proportion of your interpretation services were delivered through telephone in 2022?
- What proportion of your interpretation services were delivered through video in 2022?
- What were all the languages requested in 2022?
- What languages were your suppliers not able to provide in 2022?
Response
In accordance with the Freedom of Information Act 2000, this letter acts as a Refusal Notice for some of the request, as the following exemptions apply:
S43 (1) Commercial Interests
S40 (2) Personal information
These exemptions and explanatory notes are shown here:
Section 40 (2) personal data:
Section 40(2) is an absolute and class-based exemption if to release the information exists would breach the third party’s data protection rights. In this case to release this personal information would not constitute fair processing of the data. As this exemption is class based I am not required to identify the harm in disclosure and in this instance, I believe that the right to privacy outweighs any public interest in release
S43 Commercial Interests:
In line with the above, I am required to complete a Prejudice Test/Public Interest Test (PIT) on disclosure, in relation to Section 43. Please find this PIT attached (951A/23 PIT)
Q1: Name of service provider or providers
Cintra Language Services Group
Q2. Copy of successful tender.
Please see attachment “tender document”.
Exemptions that apply for the redactions in the above document are:
S43 Commercially sensitive and S40 Personal Information
Q3. Final pricing of successful bidder
Please see attachment “tender document”.
Exemptions that apply for the redactions in the above document are:
S43 Commercially sensitive and S40 Personal Information
Q4. Where was this opportunity advertised?
Leicestershire Police were the lead force for the Midlands Region but the tender process was conducted through the Blue light e-tendering portal
Q5. Expiry date of the current contract.
30th September 2023 but with option to extend until 30th September 2025
Q6. What was the contract value of all interpreting and translation services in 2022?
£1,152,902.88
Q7. What proportion of your interpretation services were delivered through telephone in 2022?
TI Assignments = 29,466,
F2F Assignments = 6,226,
VRI Assignments = 226 (Effective from 1st October 2021 – 28th February 2023)
Q8. What proportion of your interpretation services were delivered through video in 2022?
TI Assignments = 29,466,
F2F Assignments = 6,226,
VRI Assignments = 226 (Effective from 1st October 2021 – 28th February 2023)
Q9. What were all the languages requested in 2022?
Below is a list of all languages provided for WMP in 2022:
| Romanian |
| Punjabi – India |
| Polish |
| Urdu |
| Arabic |
| Albanian |
| Kurdish – Sorani |
| Bengali |
| Vietnamese |
| Pushtu |
| Farsi – Iranian |
| Lithuanian |
| Chinese Mandarin |
| Russian |
| Tigrinya |
| Somali |
| Slovakian |
| Punjabi – (P Mirpuri) |
| Czech |
| Farsi – Dari |
| Spanish |
| Portuguese |
| Amharic |
| Italian |
| Tamil |
| Latvian |
| French |
| Hindi |
| Hungarian |
| Bulgarian |
| Cantonese |
| British Sign |
| Turkish |
| Gujarati |
| Bengali-Sylheti |
| Greek |
| Kurdish – Badini |
| Twi |
| Kurdish Kurmanji |
| Oromo |
| Thai |
| Ukrainian |
| Nepalese |
| Swahili |
| German |
| Mandinka |
| Kurdish – Kurmanji |
| Shona |
| Sudanese |
| Lingala |
| Malayalam |
| Korean |
| Hausa |
| Bosnian |
| Telugu |
| Yoruba |
| Soninke |
| Indonesian |
| Tetun |
| Sinhalese |
| Serbian |
| Igbo |
| Tagalog |
| Krio |
| Swedish |
| Fullah |
| Japanese |
| Jamaica Patois |
| Romany/ Roma |
| Dutch |
| Deaf Relay |
| Pidgin English (Nigerian) |
| Georgian |
| Malay |
| Dioula |
| Khmer |
| Tigre |
| Pothwari |
| Unknown |
| Algerian |
| Norwegian |
| Tongan |
| Armenian |
| Zulu |
| Language Identifier |
| Estonian |
| Azerbaijani |
| Romany/Slovakian |
| Danish |
| Wolof |
| Edo |
| Rundi |
| Assyrian |
Q10. What languages were your suppliers not able to provide in 2022?
All languages requested were provided for in 2022.