999 and 101 Calls (921A/23)
1) In each of the last three financial years (20/21), (21/22) and (22/23) how many calls to (a) 999 and (b) 101 were recorded as NOT having been answered?
2) In each of the last three financial years (20/21), (21/22) and (22/23) what was the average time for a response to be connected to an operator on a (a) 999 and (b) a 101 call?
3) In each of the last three financial years (20/21), (21/22) and (22/23) what was the longest time it took for a caller to get a response to a (a) 999 and (b) a 101 call? For each example state the date of the call and how long it took to be answered.
4) In each of the last three financial years (20/21), (21/22) and (22/23) how many calls to (a) 999 and (b) 101 took more than 5 (five) minutes to be connected to an operator.
For the avoidance of any doubt when I refer to “response” what I am seeking is the time between the call being made and the call being answered by a handler, NOT the time between the call being made and the time when the police provide a physical response to the incident/emergency.
Please find attached our response (921A_Attachment).
Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.
The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.
If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.