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999/101 Calls (1290A/21)


I would like to know how many 999/101 calls for service were received by call handlers in calendar years 2019 and 2020 for the entire police force area, broken down by broad disposal types, listed below.

I’m not aware of disposal types within your call handling data, however, the broad categories I am seeking are:

  • Alarms
  • Anti-Social Behaviour
  • Concern for Safety
  • Crime – requiring emergency response (excluding Domestic Abuse)
  • Crime – not requiring emergency response (excluding Domestic Abuse)
  • Disturbance
  • Domestic Abuse/Domestic Incident
  • Missing Persons
  • Suspicious Circumstances
  • Traffic/Road Related (i.e. RTC, Highway Obstructions etc)
  • Total Calls (including any categories not mentioned above)

%/# of all calls where Mental Health is recorded as a call type/tag/qualifier.

%/# of all calls where Covid/Social Distancing/Covid Breach is recorded as a call type/tag/qualifier.

Please can this be provided for each calendar year requested (2019 and 2020).


Please find attached our response.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.