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Telephony/Communications (18416/19)


  1. Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
  2. Approximately how many extensions does the system support across your organisation?
  3. Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
  4. How many of those extensions are contact centre/customer service agents?
  5. When does your PBX/VOIP support contract expire?


  1. Avaya
  2. 6,500
  3. Maintel
  4. Licensed for 250 users
  5. 31st December 2019

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