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Response Times (4699_18)


How many incidents were received by West Midlands Police from 1st November 2015, to 31st October 2016, and then from 1st November 2016 until the current date, that had been graded as P1 response  (immediate)   and P2 response (early response)  for the NPU areas of Sandwell, Dudley, Walsall and Wolverhampton?

Of these incidents:

How many times between 1st November 2015, and 31st October 2016, did West Midlands Police fail to meet the P1 graded response times, and P2 graded response times?

How many times between 1st November 2016 until the current date, did west Midlands Police fail to meet the P1 graded response times, and P2 graded response times?


Please find attached our response.

Within the summer period of 2017 the force are aware that the demand for calls for service was particularly high and exceeded the predicted levels. West Midlands Police supported national efforts to protect and reassure our communities following the various terrorist attacks in London and Manchester. There was an increase in calls and critical incidents across the region which caused the summer period to be unprecedented in terms of the demands placed on the force.

To assist, relevant information is available here

Specifically for these data, you should note that West Midlands Police are undergoing a major reorganisation which is resulting in numerous changes across the force. As a result, the graded responses were changed from Immediate and Early, to P1 and P2 respectively. However, the response times have remained constant throughout with 15 Minutes for Immediate / P1 and 60 minutes for Early / P2.  Due to the dates requested, there has been an overlap of the old graded responses and the new ones. Please see attached ‘Current Grading Framework’ document for reference to the new graded responses.

It is also important to note that it is the responsibility of the officer at the scene to inform the contact centre of their arrival, which in some cases is either done late or not at all. It should also be taken into account that since the introduction of hand held devices, officers are now able to enter their own arrival time directly onto the log. Unfortunately, this entry is populated into the body of the log, and not the “Arrival Time” field which is where we extract our data from.

Therefore, due to the reasons outlined above, the attached data may not be an accurate reflection of our ability to meet the P1 and P2 response times.

Please note that these data should be interpreted with caution. Comparing numbers of incidents/crimes can be misleading and does not necessarily indicate the likelihood of someone being a victim of crime. In addition, the number of incidents/crimes recorded in an area over a period of time can be influenced by a number of factors. Consequently statistics on incidents/crimes for one period may not necessarily be a good indicator of future incidents in that area.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.