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Policies and Procedures


Our policies outline how we intend to conduct services, actions or business and provide a set of guiding principles to help with decision making. The following policies are listed alphabetically, reviewed on a continual basis and updated here accordingly:

Charging regime and policies

Customer service standards and complaint procedure

Security systems

We adopt the National Police Chiefs’ Council (NPCC) Police Operational Advice and Security Industry Requirements for Response to Security Systems which can be found by following the link below: