- Which IT Service Management (ITSM) solutions are currently being used by your organisation in their IT operations and Service Desk functions.
- How much did the organisation spend on this solution? (Please provide initial setup / deployment costs and ongoing costs)
- Which company did your organisation procure the current solution from and by which method? (i.e. Direct Award / Tender etc.)
- When does the current ITSM solution contract expire?
- Who in the organisation is responsible for deciding which ITSM tool is used? (Please provide name and job title)
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