Skip to content

Interpreting services 963A/20



I write to request the below information under the Freedom of Information Act.

What is the expiry date/s of your current language services contracts including telephone interpreting, face to face interpreting and translation?

What was the spend by year for the last 2 financial years (2018 and 2019) in total and broken down by service

– Telephone Interpreting

– Face to Face Interpreting

– British Sign Language

– Translation

Who is the Contract Manager and Senior Responsible Owner for the force in regard to language services?


Please be advised that the information that you have requested is not available in a readily retrievable format. In relation the service that was provide ie ;oral interpretation etc. as the force is invoiced for the total of interpretation services supplied to the force All Invoices from supplier would need to be manually retrieved and reviewed to see if the invoice detailed a breakdown of the services provided, and a manual calculation completed, data would need to be created to provide a total, under FOI there is no obligation for us to create data if this information is not already recorded in that format.

Therefore the cost of providing you with the information is above the amount to which we are legally required to respond i.e. the cost of locating and retrieving the information exceeds the ‘appropriate level’ as stated in the Freedom of Information (Fees and Appropriate Limit) Regulations 2004.

In accordance with the Freedom of Information Act 2000, this letter acts as a Refusal Notice for this part of the request and if one part of a request exceeds the fees limit then S12 of the Act applies to the whole request

However, In accordance with Section 16 of the Act I have a duty to provide advice and assistance in relation to your request and can provide information for the majority of  your request with the exception of a breakdown of the type of service provided .Please see this data attached .

This should not be taken as a precedent that additional information would be supplied outside of the time/fees legislation for any subsequent requests

Further information on section 12 of FOI is available here: