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Coronavirus – Customer Contact (321A/20)


  1. In the period 1st March 2020 to 1st June 2020, what percentage of customer contact (via 999, 101 or online reporting) was related to coronavirus.
  2. How many customer contacts (via 999, 101 or online reporting) were received in the period 1st March 2020 to 1st June 2020 and the period 1st March 2019 to 1st June 2019.
  3. How many days sickness were taken by staff in the period 1st March 2020 to 1st June 2020 and the period 1st March 2019 to 1st June 2019. Please break down these figures if possible to show the number of sick days taken for a mental health problem and the number of days for a physical health problem, including those who are long term sick.


Please find attached our response.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.