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Complaints Procedure (3564/17)


I am writing to make a formal request under the Freedom of Information Act 2000 for a copy of your general or organisational complaints policy for members of the public.

I have not had any luck in trying to locate it by asking your colleagues. If it is located somewhere on your website please kindly inform myself of its location.

Through the Protection of Freedoms Act 2012 changes I would very much appreciate it in a PDF or Microsoft Word format. Also if you have an user-friendly or easy-read format available will be most helpful too.

If there are any costs to be paid under either Acts, please inform myself at once and before the release of any information.


I am writing to inform you that we have searched our records and the information you requested is not held by West Midlands Police. We do not have an organisational complaints policy as there is legislation that covers this:

The Police (Complaints and Misconduct) Regulations 2012 and Police Reform Act 2002 and the IPCC statutory guidance:


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