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Complaints (5752/18)


I would like to know the average time it has taken to respond to a complaint against your force during the last 3 years. By respond to, I mean the point a complaint can be escalated to the IPCC.


Please find enclosed our response.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

Within the last 3 financial years, it has taken on average 19.2 working days for our Professional Standards Department to record a complaint from receipt, to the point of referral to the IOPC. 

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.


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