Calls For Service (21104/18)
- Could you please outline the grades your force uses to categorise calls for service alongside the targets for arrival to scene for each grade, ranked from top priority to low priority. Please make a note if the grades/targets have changed in the last five years.
- Please note that I am seeking the data in a tabular format, ideally csv. Could you please provide the following information for each calendar year 2013, 2014, 2015, 2016, 2017 and 2018 (half a year if available):
2.1 The total number of recorded (graded) calls separately for each grade or failing that for the two most urgent grades.
2.2 The number of calls responded to within the target separately for each grade or failing that for the two most urgent grades. If your force does not have a specific target, please use the standard targets (15 minutes for grade 1, 60 minutes for grade 2).
2.3 The average (mean) response time (in minutes) for each grade or failing that for the two most urgent grades.
2.4 The longest response time (in minutes) for each grade or failing that for the two most urgent grades. Please exclude records that are statistically incorrect (e.g. misrecorded) from your calculation if possible.
Here is a template to assist you with responding to my request:
|Year||Grade 1 calls||Grade 1 w/in target||Grade 1 mean time||Grade 1 longest time||Grade 2 calls||Grade 2 w/in target||Grade 2 mean time||Grade 2 longest time|
Please find attached our response.
Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.
The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.
If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.