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101 Calls (11383_17)


  1. How many 101 calls have gone unanswered in each of the last 36 months for which figures are available?
  2. What was the average time taken to answer calls in each of the last 36 months for which figures are available?
  3. Who handles the calls? Is it a public or private sector provider?
  4. a search of our incident system for incidents attended with mental health qualifier


Please find attached our response.


In recent times, we have seen a large increase in the number of calls to the emergency 999 number and even more so to the non-emergency 101 number. June 2017 saw a particularly high volume of calls to both numbers – just over 98,000 to 101 and almost 64,000 to 999.


Our busy summer period, where we traditionally see an increase in demand, has coincided with pressure on staffing levels and regrettably that’s resulted in a significant number of calls going unanswered. Since our new recruitment and training programme to boost call handler numbers we have seen continuous improvement over the last couple of coming months.


Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.


The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.