Social Media Complaints (911_16)

Request

  1. The number of complaints West Midlands Police received from the public about their use of social media between 2010 and 2015 and details of the related incidents.
  2. The number of staff in the West Midlands Police force who were disciplined for their use of social media between 2010 and 2015, what this disciplinary action was, and the incident it was in relation to.
  3. The number of staff who are obligated to use social media as part of their role in the West Midlands force.
  4. The amount of money spent on social media training between 2010 and 2015 in the West Midlands Police force.

Response

  1. The number of complaints West Midlands Police received from the public about their use of social media between 2010 and 2015 and details of the related incidents.

 

There is no complaint or conduct category on our system that covers Social Media misuse.  Please find attached  details of complaints and conducts which provide data from the complaint summary  keyword search using the words ‘ Facebook’ ‘ twitter’, ‘plenty of fish’, ‘social media’, ‘linkdin’, ‘ok cupid’, ‘dating site’, ‘instagram’ and ‘whatsapp’. Please note that this is not an exhaustive list of all social media sites

 

From 01 January 2010 to 31 December 2015 there were 9 complaints from members of the public relating to the above. 2 required management action, 1 resigned, 3 cases required no further action and 3 cases are on-going

 

Facebook = 6

Twitter = 1

Social Media = 1

Dating Site = 1

 

  1. The number of staff in the West Midlands Police force who were disciplined for their use of social media between 2010 and 2015, what this disciplinary action was, and the incident it was in relation to.

 

 

  • PCSO – Dismissed  ‘posting inappropriate comments on twitter account’
  • PC – Written Warning ‘posting pictures of themselves/colleagues/force crest on Facebook’.
  • PC – Written warning  for ‘inappropriate message on Facebook
  • Support Staff – Final written warning  ‘placing inappropriate comments of Facebook’.
  • PC – Written warning ‘inappropriate comments on Facebook’
  • Support Staff – Final written warning  ‘placing inappropriate comments of Facebook’.
  • PC – Management Action  ‘insulting, derogatory, threatening message sent via Facebook’.
  • PC – Written warning ‘comments made on Facebook’.
  • PC – Management Advice ‘failing to keep PIC under constant observations, instead made calls, sent texts and accessed Facebook’.
  • PC – Management Advice ‘placing photos of themselves in full uniform on a dating website’.

 

  1. The number of staff who are obligated to use social media as part of their role in the West Midlands force.

 

No staff member is obligated to use social media. Corporate Communications members are required to use social media as part of their day to day jobs but team and individual Twitter accounts are created by the request of the officer/s that uses them.

 

  1. The amount of money spent on social media training between 2010 and 2015 in the West Midlands Police force.

 

No money has been spent on training for social media. Officers opening new accounts are provided with guidance documents by Corporate Communications and are given basic training as business as usual if required

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