Response Times (4014/19)

Request

  1. What was the average response time (Grade 1-4) for 999 calls in the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18.

 

  1. How many 999 calls were received (Grade 1-4) in the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18

 

  1. Is there a target time for officers to respond to the highest priority calls (Grade 1/ P1)? If so please specify what this is.

 

  1. How many of the highest priority calls (Grade 1/P1) had a response time exceeding 12 minutes for the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18

 

  1. How many of the highest priority calls (Grade 1/P1) had a response time exceeding 15 minutes for the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18

 

  1. How many of the highest priority calls (Grade 1/P1) had a response time exceeding 30 minutes for the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18

 

  1. How many of the highest priority calls (Grade 1/P1) had a response time exceeding 60 minutes for the following years: 2011/12, 2012/13, 2013/15, 2014/15, 2015/16, 2016/17, 2017/18

 

Note: by “response time” I mean the time from a 999 call being made to an officer attending.

Response

Please find attached our response and note the current response grades (P1 etc.) were introduced with TS1 in October 2016. Prior to October 2016, calls were graded as follows: Immediate – within 15 minutes Early – within 60 minutes Routine – within 48 hours

 

Please also note that these data should be interpreted with caution. Comparing numbers of incidents/crimes can be misleading and does not necessarily indicate the likelihood of someone being a victim of crime. In addition, the number of incidents/crimes recorded in an area over a period of time can be influenced by a number of factors. Consequently statistics on incidents/crimes for one period may not necessarily be a good indicator of future incidents in that area.

 

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

 

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used

Attachments

4014_Attachment_1

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