Grading Judgements (10997/16)

Request

When call handlers judge calls for grading do they have access to and / or do they see older incident logs not related to new incident in order to gauge profile of the person?

Response

Emergency (999) and non-emergency (101) call takers have access to all previous incidents within West Midlands Police Command and Control system which includes access to ‘Warning Markers’ which are attached to a location.

Grading judgements are based on the information available to the call takers at the time both from the caller and from previous incidents

More information is available on the following website

http://foi.west-midlands.police.uk/wp-content/uploads/2014/05/Force-Graded-Response.pdf

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