Front Desk Closures (1649_15)

Request

– How many officers and staff were put at risk as a result of the force announcing the closure of 27 of its front desks?

– How many have successfully applied for voluntary redundancy(VR)? How many have secured alternative roles within the force? How many will be made compulsorily redundant?

– How much will voluntary redundancies for those officers and staff cost in total? What is the highest payout to one individual?

– How much will compulsory redundancies(CR) cost in total for those officers and staff where relevant? What is the highest payout to one individual?

– Have any of the individuals affected by voluntary redundancy or compulsory redundancies secured alternative roles within the force as well? If so, please say how many and specify whether they are also affected by VR or CR.

– Have any employees who have secured alternative roles qualified for any relief/recompense/compensation for their additional travel costs? If so, how many? Please say whether any of them have been affected by VR or CR as well? Please provide any data you hold about the total of extra miles’ relief these employees qualify for, and the rate at which that is paid by the force ie 38p/mile.

(It may be easiest to present this information as a table)

-Has or will the force incur any additional costs as a result of the closure of the front desks such as security or extra necessary CCTV footage?

 

Before the force announced the decision to close the front desks, I believe it used independent company (BMG research) to review the use of front desks.

– How much did BMG research cost the force over what period? Were any other external firms used by the force in connection with the decision to close front desks and if so, for what and at what cost?

I believe BMG research established the running costs of front desks during the exercise.

– What were those running costs and what does the £3m saving comprise of, which the force publicly announced would be made by closing these front desks?

– Can I please see a copy of the work BMG research did the force, or failing that, the questions it posed to people using front desks and in its survey.

 

– Have or will any more volunteers be recruited for contact points or front desks since this announcement? If so, how many and where will they volunteer?

 

– Has the force received any challenge from either officers or staff over job losses resulting from the decision to close front desks, such as a notice of claim or tribunal hearing? If so, in how many cases please?

 

 

Response

How many officers and staff were put at risk as a result of the force announcing the closure of 27 of its front desks?

 

175 Police staff

 

How many have successfully applied for voluntary redundancy(VR)?

 

35

 

 

How many have secured alternative roles within the force?

 

31

 

 

How many will be made compulsorily redundant?

 

As at 04 June 2015,  7 people will be made compulsorily redundancy unless they secure alternative roles within the organisation before their given leaving dates.

 

 

How much will voluntary redundancies for those officers and staff cost in total?

 

£378,980

 

 

What is the highest payout to one individual?

 

£15,538

 

How much will compulsory redundancies (CR) cost in total for those officers and staff where relevant?

 

£52,643 (based on above 7 people)

 

 

What is the highest payout to one individual?

 

£13,236

 

 

Have any of the individuals affected by voluntary redundancy or compulsory redundancies secured alternative roles within the force as well? If so, please say how many and specify whether they are also affected by VR or CR.

 

No individuals affected by voluntary redundancy have secured alternative roles within the force

Out of the 31 individuals (identified above) who have found alternative roles within the force, 17 were given notice of compulsory redundancy before they secured their alternative role.

 

 

Have any employees who have secured alternative roles qualified for any relief/recompense/compensation for their additional travel costs? If so, how many? Please say whether any of them have been affected by VR or CR as well? Please provide any data you hold about the total of extra miles’ relief these employees qualify for, and the rate at which that is paid by the force ie 38p/mile.(It may be easiest to present this information as a table)

 

Staff who have to move locations as a result of organisational change and have an increased distance to travel to work are entitled to claim under the ‘Additional Travel Expenses’ policy. No data currently exists for this group of staff as the moves have not happened yet.

 

 

Has or will the force incur any additional costs as a result of the closure of the front desks such as security or extra necessary CCTV footage?

 

The Force has incurred a cost, under £30,000, to ensure that when a Front Office closes it complies with the relevant Health & Safety requirements and that any local impacts at each Police Building have been resolved

 

This also included a cost to purchase and install intercoms at each Front Office to ensure that if a member of the public was to attend a building which had a closed Front Office or outside of opening hours they would be able to contact the Non-Emergency Contact Centre.

 

Before the force announced the decision to close the front desks, I believe it used independent company (BMG research) to review the use of front desks.

How much did BMG research cost the force over what period? Were any other external firms used by the force in connection with the decision to close front desks and if so, for what and at what cost?

 

The BMG research cost the Force circa £100,000, the work was commissioned at the start of 2014 and the report was issued in May 2014.

 

No other external firms were used in connection with the closure of Front Offices.

 

 

I believe BMG research established the running costs of front desks during the exercise.

What were those running costs and what does the £3m saving comprise of, which the force publicly announced would be made by closing these front desks?

 

The annual staffing costs for Front Offices was £6,222,335, the annual savings of circa £3m are achieved through a reduction in staff.

 

 

Can I please see a copy of the work BMG research did the force, or failing that, the questions it posed to people using front desks and in its survey.

 

 

Published BMG Research report can be found on the following website

https://www.west-midlands.police.uk/contact-us/front-office-changes/index.aspx

 

 

Have or will any more volunteers be recruited for contact points or front desks since this announcement? If so, how many and where will they volunteer?

 

No volunteers will be recruited for Front Offices which have now been rebranded Public Contact Offices. These are staffed by fully trained Public Contact Officers who are employees of WMP.

 

 

Has the force received any challenge from either officers or staff over job losses resulting from the decision to close front desks, such as a notice of claim or tribunal hearing? If so, in how many cases please?

 

No

 

 

 

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