Complaints Procedure (5254_14)

Request

1) Copy of your procedure for recording a complaint from a member of the public, for clarification this is the procedure your force uses to determine whether to record or disapply the matter being complained.

 

2) Copy of your procedure to be used for staff performing Local Resolution on a recorded complaint.

 

3) Copy of your procedure to be used for staff performing Local Investigation on a recorded complaint.

 

4) In respect of 2) & 3), also provide copies of any other documents (internal only, any IPCC / Legislation documents do not need to be provided) refered to within those procedures. Examples of such documents may be another procedure or a form(in which case a blank sample form should be provided)

Response

All police forces deal with complaints as per the IPCC statutory guidance which directs how complaints are recorded and dealt with. I have attached a copy of our complaint form as this gives a guide on Local Resolution.

You may also find the following websites useful

 

https://www.ipcc.gov.uk/page/statutory-guidance

 

https://www.west-midlands.police.uk/contact-us/complaints-and-compliments/complaint/index.aspx

Attachments

5254_attachment_1

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