Call Recording (5122_16)

Request

I would like to know whether this Police force records telephone calls (Police desk phones and Police radio phones).
I would also like to know the recording procedures and data retention period of recordings as well as the system used including its backup policy.

Can you also provide me with the Police force policy for a Police officer to keep a written detailed log of all calls the officer makes and its retention policy.

Response

I would like to know whether this Police force records telephone calls (Police desk phones and Police radio phones).
West Midlands Police records incoming telephone calls via the contact centres (DDI to an officer are not recorded).

I would also like to know the recording procedures and data retention period of recordings as well as the system used including its backup policy.
All calls are recorded digitally and stored across multiple servers and we have the ability to store circa 7 years of call recordings.

Can you also provide me with the Police force policy for a Police officer to keep a written detailed log of all calls the officer makes and its retention policy

There is no requirement for a Police Officer to keep a written detailed log of all calls

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