Call Handling (4821_14)

Request

Subject: Call Handing performance for the last calendar year, 2013 (00:00 1st Jan 2013 to 23:59 31st Dec 2013).

Could I get the following statistics broken down for both your 999/Emergency Calls and your 101/Non-Emergency Calls:

a) Total calls offered
b) Total calls answered
c) Performance achieved against any force targets (e.g. 80% of calls answered in 30 secs)
d) Average speed to answer

If possible, could this information be broken down in monthly totals? If that is not possible then could the total figures for the year be provided?

Response

Please find attached (4821_attachment_01.pdf)

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.

Attachments

4821_attachment_01

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