Call Handlers (9404_16)

Request

1. In the last two and a half calendar years, how many call handlers and dispatchers working at your force have been:

i) Given a written or verbal warning

ii) Suspended from employment

iii) Dismissed from employment

iv) Were subject to other disciplinary proceedings not mentioned above (please state).

Please break down by calendar year for 2014, 2015, and 2016 (Jan-June).

If your force has separate dedicated teams working for your 101 service and emergency service, please also break down by these categories.

Please also include direct management in the figures.

If call handlers, dispatchers and managers have other roles at your force, I would still like them to be included in the response.

  1. For each case where an employee was suspended or dismissed [see ii) and iii) in the previous question] please provide the reason why. For example, repeated absences, failure to follow instructions, etc.
  1. At the time of collating this request, how many vacancies are there at your force for call handlers, dispatchers, and their managers?

Response

Please find attached (9404_attachment_01.pdf). Please note, data for questions 1 and 2 have been extracted from our Professional Standards database and are the closest, relative to your request, that we have been able to easily locate and retrieve. We are unable however to separate out emergency call handlers and dispatchers from non-emergency using this system and therefore the attached figures may contain both types.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.

Attachments

9404_attachment_01

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