Average Response Times (7833_15)

Request

Please may you provide me with the following information. Please email the information to me and, if possible, provide it in Excel format.
1
i) What are the average response times to Grade 1 calls for each year since 2010? (Please provide the average response times for 2015 up to, but not including, December 1st)
ii) How many Grade 1 calls were received in each year since 2010? (Please provide the number for 2015 up to, but not including, December 1st)
2
i) What are the average response times to Grade 2 calls for each year since 2010? (Please provide the average response times for 2015 up to, but not including, December 1st)
ii) How many Grade 2 calls were received in each year since 2010? (Please provide the number for 2015 up to, but not including, December 1st)

If it does not exceed the cost/time limit allowed for an FOI request, then please also provide the following:
3
What is the longest response time to a Grade 1 call recorded for each year since 2010? (Again, please provide longest response time recorded between Jan 1st and December 1st for 2015)
4
What is the longest response time to Grade 2 call recorded for each year since 2010? (Again, please provide longest response time recorded between Jan 1st and December 1st for 2015)

Note that if you don’t record calls using the Grade 1 and Grade 2 system, then by the former I am referring to calls requiring the most immediate response and the latter is less urgent than Grade 1.

Response

Please find attached our response and note that the figure for January 2012 shows as a average 40 minute response time for immediates which is due to an administration log for a major incident which is distorting the figures for that month. It is also the max time for that month of 17442101 seconds, which is not the response time.
Please also note that a change in the policing pledge altered our response targets around 2010/11 so some of those months will have longer response times as that was before the change to our current targets.
Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

Attachments

7833_Earlies 7833_Immediates

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