999 Calls and Response (10579_17)

Request

  1. The total number of 999 calls received by your police force in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016.
  2. For those 999 calls where a/or police officer(s) were subsequently deployed from your force, what was the average time from the call being received in your control room, to the officer(s) reaching their deployment destination, in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016. Please note I am seeking an average time which relates to all calls where a deployment was subsequently made by your force.
  3. For those 999 calls which your force gave the highest severity of classification to, and where subsequently a/or police officer(s) were deployed, what was the average time from the call being received in your control room, to the officer(s) reaching their deployment destination, in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016.
  4. For those 999 calls which your force gave the highest severity of classification to, what was the operational target time as of December 31st in 2010, 2011, 2012, 2013, 2014, 2015 and 2016, for a/or officer(s) to reach their deployment destination, from the point at which the call was received in your control room.

In reference to point three, as far as I am aware there is no nationally standardised classification for grading 999 calls by severity. I am of the understanding that each police force has their own individual categorisations. For the avoidance of doubt I am therefore asking you to provide me with the average response time for the 999 calls that your force gave the highest categorisation to, meaning the 999 calls that you deemed  needing the quickest response from a/or police officer(s).

 

Response

Please find attached our response (Excel spreadsheet) as well as the current grading framework used by West Midlands Police for responding to incidents for context.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.

 

Attachments

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