999 AND 101 (6485/19)

Request

Please state the number of 999 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 101 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the waiting time targets for your force for

a) 999 calls

and

b) 101 calls

Please state the number of 999 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 101 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 999 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 101 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 999 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Please state the number of 101 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).

Response

Please find attached our response.

Every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that these data have been extracted from a number of data sources used by forces for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large scale recording system. As a consequence, care should be taken to ensure data collection processes and their inevitable limitations are taken into account when interpreting those data.

The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures for ad hoc requests may have limitations and this should be taken into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you to take into consideration the factors highlighted in this document so as to not mislead members of the public or official bodies, or misrepresent the relevance of the whole or any part of this disclosed material.

Attachments

6485_ATTACHMENT_01

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